EVA website is owned by Exceptional Virtual Assistance , which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by EVA, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using EVA website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
When you visit the EVA, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via
.
If you are a European resident, you have the following rights related to your personal data:
The right to be informed. The right of access. The right to rectification. The right to erasure. The right to restrict processing. The right to data portability. The right to object. Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to: [email protected]
Our website uses advanced AI-powered tools to enhance your experience through our Smart Website technology. These features help us respond to inquiries, schedule appointments, and provide information 24/7. In accordance with data protection laws, we want to be transparent about how these features collect and process your information:
Chat Conversations: Text messages you exchange with our AI assistant
Contact Information: Name, email address, phone number, or other details you provide during conversations
Appointment Preferences: Times, dates, and service requirements if you schedule appointments
Website Interaction Data: Pages visited and time spent on our website to provide contextual assistance
The AI chat feature processes your data for the following purposes:
Automated Responses: To provide immediate answers to your questions using our trained AI system
Appointment Scheduling: To book, confirm, and send reminders about appointments
Service Improvements: To analyze conversation patterns and improve our AI's responses
Customer Support: To follow up on inquiries that require human assistance
All chat conversations are encrypted in transit and at rest
Your data is stored on secure cloud infrastructure which employs industry-standard security measures
Information collected through our chat features is retained from 3 months to 3 years depending on the LLM after your last interaction
Chat sessions remain active until manually ended by a user or closed due to inactivity
Our AI chat system is trained using:
Content from our website
Custom responses we've created for frequently asked questions
Previous conversations (anonymized and with personal information removed)
You should be aware that while our AI system provides helpful information, it may occasionally generate incomplete or inaccurate responses. Critical decisions should always be confirmed through direct human contact.
Under applicable data protection laws, you have the right to:
Access the personal data we hold about you, including chat transcripts
Request correction of incomplete or inaccurate information
Request deletion of your conversation history and personal information
Withdraw consent for future AI-powered interactions
Request a human representative instead of using the AI chat feature
To exercise these rights or for questions about our data practices, please contact us at [email protected].
Our technology providers have limited technical access to data collected through the AI chat feature solely for the purpose of providing and maintaining the service. Their access and processing activities are governed by strict data processing agreements in compliance with applicable privacy laws.
We may update our privacy practices regarding AI and chat features as technology evolves or regulations change. Any significant changes will be posted on this website and, where appropriate, communicated directly to users.
© Copyright 2025. EVA. All rights reserved.